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Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
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‎10-29-2020 03:58 AM

HP Recommended

same here it says status camera connected and N/A

update button is disabled

 

what a scam HP laptop brand new out of the box and the **bleep** cam is not working!

 
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‎10-29-2020 06:10 PM

HP Recommended

Hello. Have you tried this? 

 

https://smartpctools.com/drivers/Realtek_Camera_USB2.0_Webcam_[Fixed]_Video_Device_Lenovo_Easy_Imagi...

 

Select download drive manually

Or this

 

http://deviceinbox.com/drivers/1610-realtek-web-camera-drivers-10-0-19041-20138.html

 

 

 

 

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‎10-30-2020 03:41 AM - edited ‎10-30-2020 03:42 AM

HP Recommended
Hello,
thank you for your support but unfortunately they both don't support this thing's webcam  has a hardware id USB\VID_0BDA&PID_5846&REV_0101&MI_00 which is not listed among the ones supported by both drivers
 
This is a HP Probook 455 AMD Ryzen processor
 
 
 
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‎10-30-2020 04:14 AM - edited ‎10-30-2020 04:17 AM

HP Recommended

Okay. I was trying to help you because I am planning to buy that laptop, but before I've bought it. I've tried to search some issues about it and I came across this one. I hope that you could fix it without going to repair center! If you do, will you reply to me? Thanks. 

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‎10-30-2020 05:58 AM

HP Recommended

Thank you i really appreciate your effort.

If i'll find a solution within next week i will tell you for sure, for now i strongly encourage you to AVOID this model. If i won't find any solution i'll bring it back, ask for a refund and buy a totally different brand.

You cannot sell broken notebooks shame on HP, this means zero quality control and is not acceptable as i paid almost 650 euro for this rubbish and the funny thing is that i bought this computer to do videoconferences during the lockdown and i'm still using my phone because my brand new 650 euro laptop doesn't have a working webcam ! no words

 
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‎12-01-2020 05:27 AM

HP Recommended

I had the same problem on a couple of HP ProBook 430 G7 laptops (and also some Acer laptops) and eventually found the solution on a Microsoft forum which was ridiculously simple.

 

https://answers.microsoft.com/en-us/windows/forum/all/webcam-keeps-turning-off-and-on-again/75294bab...

 

Just rename this folder c:\Program Files\Realtek\RsProviders  to RsProviders_

and the camera started working on all of  my laptops.

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