Can’t open my laptop

[Meyram]

Hello, i can’t log in in my hotmail account and can’t open my laptop. Is is possible to create a gastccount or get acces to my own account? I tried severak times to reset my password but it doesn’t work

[Deep_World]

Hi @Meyram,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Since you mentioned the cant open laptop : 

Try the below steps as followed 

Power drain : shut down your PC, unplug the AC adapter, disconnect all peripherals, then press and hold the power button for 15-30 seconds to clear residual power, and finally reconnect the AC adapter to restart

1.Check your internet connection at the login screen
Make sure your laptop is connected to Wi-Fi. Microsoft accounts require an active connection to verify credentials.

2.Attempt account recovery from another device
Using a phone or another computer, visit Microsoft’s account recovery page and follow the steps carefully. Sometimes this works better than resetting directly from the laptop.

3.Wait before retrying password reset
Multiple reset attempts can temporarily lock the process. Waiting 24 hours before trying again may help.

4.Restart the laptop
A simple restart can sometimes resolve temporary system issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World