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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-29-2021 09:47 AM

HP Recommended
Product: Envy 17-ae1
Operating System: Microsoft Windows 10 (64-bit)

Need an ALTERNATE REPLACEMENT CLICKPAD to replace synaptics. poor hardware, poor quality, poor design. Now has a mind of its own - selects, unselects, grabs, drops, etc. randomly and intermittently. Now is UNUSABLE as it causes all kinds of problems like moving files, folders around and losing them in other folders, etc. This is 2ND synaptics clickpad in about 3 years.  It is extremely unreliable and prone to hardware issues (the two plates cannot maintain a gap between them and so touch and generate mouse actions that are unwanted and uncommanded. I need a part that will last for over 10 years, like the one on my ASUS laptop.  I went around and around at hp.com trying to get to some help. It is a circular room with no door.  Anybody from HP land got any input?

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