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‎03-23-2021 07:32 AM - edited ‎03-23-2021 08:28 AM

HP Recommended
Product: OMEN Laptop - 17-cb1005na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have tried to connect my mobiles to my laptop for data transfer via USB-c to USB-c cables. The mobile charges when connected but the data connection rapidly connects/disconnects in a constant cycle.

This is the same with different cables and phones.

if I connect via the USB-C connection on the phone to a USB 3 port on the laptop it works without issue.

 

Can anyone say if this is a fault or is a data connection to a mobile phone via the USB-C port on the laptop not possible? The instruction manual suggests that it should work

thanks 

 

UPDATE: Heard from HP support, the USB-C port does not support data transfer and should be used for power output only.

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