Contacting a live person at HP

[newflamer]

Why is it IMPOSSIBLE to contact a live person at Hewlett Packard since my warranty has expired? I've tried for the last three months, everything I can think of, to contact ANYONE at HP and can't get ANYWHERE. Is there a secret way to do it? I need some help, really some questions, with my DVD player/burner in my Hp 15-bs212wm, product number 3TT16UA#ABA with the driver "hp DVD  GUE1N. Why won't anyone talk to me? Any help would be much appreciated. My email address is "[Personal Information Removed]" if anyone could offer some advice or help. Thanks for listening or reading.

[Dragon-Fur]

@newflamer 

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I am sorry you are in this situation.

The Short Version Answer

An expired warranty means that you do not have access to Warranty services.

HP Support is dedicated to provided Warranty services for those owners whose devices are in Warranty.

The standard Warranty covers a limited number of hardware issues for the time the Warranty is active.

Extended Warranty coverage, including that provided in various Care Pack contracts, varies with the contract.

What about the rest of us?

You can ask your question here in the Community.

We are Not Warranty support - in fact, we are not a working department within HP.

We do work for free - this is a bonus for those no longer in warranty who need advice.

We are few - your question is one of many thousands.

To increase the chances of receiving a response,

when / if you submit a question for our consideration,

Include a short subject line to help identify the issue.

In the message do provide as much detail as possible.

Scroll to bottom > Ask the Community

Post New Question

OR

Miserable and not wanting help from a bunch of volunteers

You may vent, complain, and swirl as long as your comments adhere to our Community Rules of Participation

Longer Answer - Case Submission to HP - Warranty Contract Document

For those reading ...

HP Support - Technical Support for Devices in Warranty

Reminder

Case submission to HP Support is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

NOTES

• If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.  The request may - or may not - make a difference.

• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.

• If the problem is hardware, if your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminders

• HP Phone numbers you find on the Internet have likely been hijacked.
• HP Support USA does not post public phone numbers.
• HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

Many roads lead to HP Support.

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

(here at the Community)

Open homepage for  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

OR

Some regions in the World offer WhatsApp to connect with HP Support

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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Our Community is comprised of volunteers - people who own and use HP devices.

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