cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
d_yermachenko
Level 3
12 10 4 8
Message 1 of 1
164
Flag Post

Dock station/USB-c hub not works after each windows update on Elite X2 1012 G2

‎07-02-2020 03:59 AM

HP Recommended
Product: HP Elite x2 1012 g2 (1MT20UA)
Operating System: Microsoft Windows 10 (64-bit)

Hello

Recently I meet the problem with my HP Elite x2 1012 g2 (1MT20UA). After bios update to version 01.34 Rev.A, Dock station/usb-c hub stops working each time when I have windows update. Resetting bios to default settings solves the problem until next windows update. The 2 in 1 boot Windows normally, except recognize connected to dock/hub devices.

I use HP Elite USB-C Dock G3 as principal dock station, and Chinese usb-c hub (EUASOO USB C Hub,USB C Adapter, https://www.amazon.com/EUASOO-Thunderbolt-Ethernet-Charging-Chromebook/dp/B07GDHD3VC) like secondary usb-c hub to bring with me. This problem is present in both cases.

Is this known problem? Comes-it from possible hardware problem of my device, the some setting in uefi/bios, firmware bug, OS setting, etc?

Thank you

Dimitri

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation