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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
The specs of your machine is
https://support.hp.com/us-en/document/c06160940
It has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, DP1.4, HP Sleep and Charge) port which dos NOT support Power Delivery therefore you can NOT use this port to charge your machine with nor without dock.
Regards.
BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
What is your machine ? Manual for the series does not say much about its USB-C port. Please use the following way to find out the model/product of your machine
https://support.hp.com/us-en/document/c00033108
For security reason, please do NOT post its Serial number (s/n) on Internet.
Regards.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
3
0
0
HP Recommended
3
0
0
HP Recommended
HP Recommended
The specs of your machine is
https://support.hp.com/us-en/document/c06160940
It has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, DP1.4, HP Sleep and Charge) port which dos NOT support Power Delivery therefore you can NOT use this port to charge your machine with nor without dock.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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