Does my laptop support windows hello face recognition

[Sir_Ski_Mask]

I have a HP pavilion15 laptop I wanted to know weather or not it supported windows hello face recognition, the laptop is really new it has i7 10gen and nvidia MX 250 4gb vram  

[Dragon-Fur]

@Sir_Ski_Mask 

"New" is not the only key - the webcam / camera in the computer must the the correct type of high-grade IR camera.  Regular "HD" camera is not enough.

At least one of the models in this series DOES include the IR camera.

Check the Specifications for your computer's information.

For example, the camera in this sample shows the proper type of  FHD IR camera.

Open Specifications support website for this series - select your model from the list:

15-cs3000na Product Specifications

Webcam

HP Wide Vision FHD IR Camera with integrated dual array digital microphone

Driver in Software, Drivers and Firmware 

Category Driver-Keyboard, Mouse and Input Devices

Windows Facial Recognition

What to do?

Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

First...

Determine your exact computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

Next...

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Find out what kind of camera you have:

Control Panel > icon view > Device Manager 

Open Cameras

Windows Face logon requires the high-grade IR camera

Another quick way to check whether the computer thinks it can do this:

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Next

Preparation

Recommended / General Information

Create a Backup of your Data

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

  Create a Restore point before you make changes to your computer's software and setups.

(How to) Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows PIN 

Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

Reference

Microsoft - Fix problems with your PIN

Next

What Else?

The option is a Windows feature.

Microsoft - Learn about Windows Hello and set it up

This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 15-cs3000 Laptop PC series

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Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology.