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‎05-08-2024 10:31 AM - edited ‎05-08-2024 10:32 AM

HP Recommended

I have the HP ENVY 13-AH0013NO. I recently upgraded my SSD driver to get more space and at the same time updated to Windows 11 Pro.

 

Now it seems my laptop is missing a few drivers, the in-built fingerprint scanner is not working - says it can't find a compatible scanner.

And the in-built microSD memory card reader is also not working.

 

The HP website doesn't have drivers for my laptop available for windows 11, so I can't download those either.

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1 REPLY 1

‎05-08-2024 10:51 AM

HP Recommended

You have two options:

 

See if the W10 drivers work on W11.

 

Fingerprint:

 

HP ENVY – 13-ad0013nj Ohjelmisto- ja ohjaintiedot

 

SD card reader:

 

HP ENVY - 13-ah0013no Software and Driver Details

 

Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive to reinstall the original system image on the new SSD.

 

Here is an info link for how to use the utility.   You will need a 32 GB USB flash drive for this.

 

HP:n kuluttajatietokoneet – HP:n pilvipalvelun palautustyökalun käyttö Windows 11- ja 10-käyttöjärje...

 

You can download the tool from the Microsoft store:

 

HP Cloud Recovery Tool - Microsoft Apps

 

Then you can upgrade back to W11 Pro.

 

 

 

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