cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
45N0130
New member
6 3 0 0
Message 1 of 1
133
Flag Post

Elitebook 840 G5 Smart Card reader not showing up / not recognized

‎03-10-2020 09:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, everyone. I just installed a Smart Card reader in this 840 G5 as a proof-of-concept for an upcoming switch to using PIV cards to access machines. The physical installation was very easy, but I do not see the Smart Card reader in Device Manager anywhere, no do I see any options in the BIOS to enable the reader. I have installed the  "Alcor Smart Card Reader Driver" from https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98312.exe but that doesn't seem to have done anything. I manually started the Smart Card services in services.msc but still nothing. Any ideas/suggestions? Thank you for your time.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation