• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-07-2020 05:17 AM - edited ‎12-07-2020 05:20 AM

HP Recommended
Product: Elitebook 850 g3
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have an Elitebook 850 G3(windows 10 x64 home)  since several years, It always worked as promised but since I did a clean swipe to start from factory settings, my e-id smartcard cannot be detected anymore.

 

I've installed the latest driver: Alcor micro USB Smart Card reader.

I have performed many steps as provided by the hp support assistent, virtual agent and several other forums but without any luck.

 

I don't know what else to do, does anyone have any suggestion, advice, solution? I used this reader very often and it's a real bummer that I can't use it anymore.

 

appreciate the help!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.