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- Enable "High Resolution mode when connected to a USB-C DP al...

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08-16-2020 03:06 PM
Hello!
I've just bought HP Zbook 15v g5 and want to enable "High Resolution mode when connected to a USB-C DP alt mode dock" to connect 3 monitors through my docking station (G4 docking station) having 1920x1080 resolution for each monitor.
Without this setting enabled, 3rd monitor has a maximum resolution of 640x480.
My previous HP laptop had that support, the only thing I did - enabled the setting mentioned above in the Advanced BIOS tab.
I'm unable to do that as Advanced settings are missing in BIOS (Insyda). I have an Intel-based laptop and updated firmware to the latest version - F.27. I see there is no way to unlock Advanced BIOS settings due to instructions here in HP forums.
Is there any way to enable "High Resolution mode when connected to a USB-C DP alt mode dock" not through BIOS but using a software?
08-16-2020 04:15 PM
The G4 dock supports
- Single display: up to 3840 x 1440 @ 60Hz
- Dual display: up to 1920 x 1200 @ 60Hz
- Triple display: up to 1680 x 1050 @ 60Hz
Firstly, you can't get 3 FHD screens, no matter what. As we know, resolution and refresh rates will go opposite way: refresh rate goes up, resolution will go down. Please use the right combination on your 3 monitors to get right results.
Regards.
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08-17-2020 01:03 AM
Hi @Banhein,
Thank you for the answer, but on my previous laptop, I was able to setup 1920x1080 (59Hz) for three monitors after enabling High-Resolution mode when connected to a USB-C DP alt mode dock.
I am just wondering if I'm able to set that setting somehow or connect three monitors with 1920x1080 resolution on some other way.
Could you help with that?