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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-03-2021 10:02 AM

HP Recommended
Product: HP 655
Operating System: Microsoft Windows 8.1 (64-bit)

Dear all,

After reverting to Windows 8.1 on an HP 655 computer, the device manager is indicating that (what I believe is) the LAN adapter isn't working. It is saying that the BIOS needs upgrading (code 35).  I downloaded a file (sp66770.exe) from the HP support site that is supposed to do just that, and when I was installing it, it was saying "Failed to extract cab" - apparently an error message that has plagued others already.  I actually downloaded that file using the Firefox and the Opera browsers, and in both cases it didn't work.  What to do?

I personally think there is a mismatch of the formatting of that file and of what is expected by the installation software.

Hope to hear from you about this problem!

H-A

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