Fan starts for 2 seconds and then stops

[PremKiranShanti]

Hello, my friend! 

Unfortunately this option also didn´t work.

The good news is that as I tried entering the in Bios Setup because I remembered that there was a setting there about the fans.  So I enabled the fans to be always on, restared the system and the fans are working continuously while I type to you. 

But... the thing is: they are not speeding up to prevent the temperature to raise too much. My system heat monitor program keeps alerting me that the temperature is hitting 95 degrees Celsius.

So, since I´m forcing the fans to be always on through the BIOS, the Windows still not being able to start and control the fans.

Any clues fo what I should try now?

Once again, thanks a lot for your time and pacience. 

[Nirvana_95]

Thanks for your response.

To proceed further, may I know if you were facing the same issue when you booted your system into the safe mode?

Let me know.

Thanks!

[PremKiranShanti]

Hey there, pal.

Restarting into the safe mode didn’t make the fan to start.  = (

Thanks once again! 

[Nirvana_95]

Thanks for checking it.

Since the issue wasn't there in the safe mode. It could be a software-related concern.

I would suggest you please take a backup of your data and perform a reinstallation of the Operating System using the link here: https://support.hp.com/in-en/product/hp-pavilion-x360-14-convertible-pc-14-dy1000/2100855162/model/2... 

Once done, please share an outcome with me.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @PremKiranShanti

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[PremKiranShanti]

Hey Nirvana_95,

Sorry for taking too long to answer you back.

I think that I didn´t explain very clearly but the thing this that the fans does not start in the Safe Mode. 

Do you still think I should move to the backup and reinstall procedure anyway?

Thank you!

[Nirvana_95]

Thanks for notifying me again.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[PremKiranShanti]

Thank you very much for all your time.

I answered you there in private, but just in case anyone might me following this case here, I will post some informations to refresh anyone´s mind about it.

My computer is out of warranty now but It just came from HP Service Center where some parts were replaced.

And It doesn´t seems to be a hardware issue: the fans work when I go into the BIOS and switch the fans to be always enabled. It seems that, some how, the OS is not managing the fans. So if it is a hardware issue, it could be something related to the fans but not the fans directly.

What do you think I should try now, please?