• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Elitebook 840 G5 Health Care edition

Since my first HP laptop I've had this issue on many models and OS's. I use hibernation all the times as I don't want to wait for a full system start and having to open all things again. But this leads to sometimes windows stops recognizing the fingerprint sensor and thus that option is disabled to log in, leaving place to having to manually type the user password.

 

Fingerprint starts working once machine does a full restart or shutdown, but as long is hibernated again and again sometimes it will stop working.

 

Please advise.

HP EliteBook 840 G5 HC

4DY16UA#ABA

18WWFAAT602#SABA#DABA

Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz

Q78 Ver. 01.08.01 - 07/18/2019

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.