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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-20-2019 11:13 PM

HP Recommended
Product: Elitebook 840 G5 Health Care edition

Since my first HP laptop I've had this issue on many models and OS's. I use hibernation all the times as I don't want to wait for a full system start and having to open all things again. But this leads to sometimes windows stops recognizing the fingerprint sensor and thus that option is disabled to log in, leaving place to having to manually type the user password.

 

Fingerprint starts working once machine does a full restart or shutdown, but as long is hibernated again and again sometimes it will stop working.

 

Please advise.

HP EliteBook 840 G5 HC

4DY16UA#ABA

18WWFAAT602#SABA#DABA

Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz

Q78 Ver. 01.08.01 - 07/18/2019

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