• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-13-2021 12:48 PM - last edited on ‎01-13-2021 02:28 PM by

HP Recommended
Product: HP Omen 15-dc1014nu
Operating System: Microsoft Windows 10 (64-bit)

Yesteday, i spilled Coke on my laptop's keyboard. Now half of the keys are not functioning. All other aspects of the laptop are working perfectly fine. I guess I should buy a new keyboard. Today, I mailed my local HP dealer and told them the following data:


Laptop model - Omen 15-dc1014nu

[personal information removed]

ProductID - 8BK10EA#AKS. 

 

However, they told me they are not sure which type exactly my keyboard is, because there are 2 types - with or without touchpad. I was surprised, because I thought HP Support must know exactly the parts of their laptops. Can you tell me which type my keyboard is (with or without integrated touchpad) and the exact part number, if possible.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.