Freeze display

[Lalit36]

Multiple times My laptop freeze & when I go to Service center because this laptop is still under warranty & warranty expire in 12 Days. They told me to resolve this issue online 

[VikramTheGreat]

Hi @Lalit36,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be when your HP 15.6" Laptop PC 15-d5000 (Product: 4V9Y1AV) keeps freezing, especially with only 12 days left under warranty. Let’s address this quickly and properly while you’re still eligible for in-warranty service.

Step-by-Step Troubleshooting:

1. Run HP Hardware Diagnostics

• Turn off your laptop.
• Press the power button, then immediately press Esc repeatedly.
• Press F2 to open HP PC Hardware Diagnostics.
• Run:
  • System Test
  • Memory Test
  • Hard Drive Test

Let me know if any of this fails.

2. Update BIOS and Drivers

• Visit your model’s support page:
  🔗 HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV) | HP® Support
• Download and install:
  • BIOS update
  • Chipset drivers
  • Graphics drivers

3. Check for Windows Errors

• Press Win + X > Event Viewer > Windows Logs > System.
• Look for critical or error messages around the time of the freeze.

4. Perform a Clean Boot

To rule out software conflicts:

• Press Win + R, type msconfig, and press Enter.
• Under Services, check Hide all Microsoft services, then click Disable all.
• Under Startup, open Task Manager and disable all startup items.
• Restart your PC and see if the freezing stops.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat