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HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)

Multiple times My laptop freeze & when I go to Service center because this laptop is still under warranty & warranty expire in 12 Days. They told me to resolve this issue online 

1 REPLY 1
HP Recommended

Hi @Lalit36,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be when your HP 15.6" Laptop PC 15-d5000 (Product: 4V9Y1AV) keeps freezing, especially with only 12 days left under warranty. Let’s address this quickly and properly while you’re still eligible for in-warranty service.


Step-by-Step Troubleshooting:

1. Run HP Hardware Diagnostics

  • Turn off your laptop.
  • Press the power button, then immediately press Esc repeatedly.
  • Press F2 to open HP PC Hardware Diagnostics.
  • Run:
    • System Test
    • Memory Test
    • Hard Drive Test

Let me know if any of this fails.

2. Update BIOS and Drivers


3. Check for Windows Errors

  • Press Win + X > Event Viewer > Windows Logs > System.
  • Look for critical or error messages around the time of the freeze.


4. Perform a Clean Boot

To rule out software conflicts:

  • Press Win + R, type msconfig, and press Enter.
  • Under Services, check Hide all Microsoft services, then click Disable all.
  • Under Startup, open Task Manager and disable all startup items.
  • Restart your PC and see if the freezing stops.

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.