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‎11-04-2019 01:31 PM

HP Recommended
Product: HP 17z
Operating System: Microsoft Windows 10 (32-bit)

I bought an HP 17z two years ago. One month ago the left hinge broke and around three weeks later the other hinge gets broke as well. I'm wondering if there are any specific hinges and back cover models sold by hp? I would like to order the hinges and the back cover to make the appropriate replacement. It is a real shame that an HP product failed so soon (just two years), my expectations with HP products were higher due to an older laptop, but after these issues, I am really disappointed. 

1 REPLY 1

‎11-06-2019 02:48 PM

HP Recommended

@BraulioJ
Thank you for posting on the HP Support Community.

 

Apologize for the inconvenience caused, I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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