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‎03-24-2023 03:09 PM

HP Recommended
Product: HP ENVY x360 - 15-dr1003ca
Operating System: Microsoft Windows 11

This pen is not working, I even replaced the battery. I have opened the HP Pen Control app, nothing happening. Gone into Windows Settings in the pen and ink menu, and haven't encountered any setting or option that gets the pen working. There's no response on screen to the pen, or either of the buttons. Appreciate any help.

Category:
4 REPLIES 4

‎03-24-2023 05:22 PM

HP Recommended

@PuppiesAreCute 

 

I can't find its manual but looks like it does not support an active stylus at all

 

Regards.

BH
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‎03-24-2023 11:10 PM

HP Recommended

This pen came with my laptop, and it worked for quite some time. I recently wanted to start using it again, it's not damaged or anything in any way. Here's an image.

 

20230325_010650.jpg

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‎03-25-2023 11:03 AM

HP Recommended
@PuppiesAreCute wrote:

This pen came with my laptop, and it worked for quite some time.

@PuppiesAreCute 

 

Sorry, you did not mention that. Is it a chargeable pen ? If not, replacing battery may help.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-27-2023 08:41 AM

HP Recommended

I stated in my initial post that I replaced the battery

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