HP Battery Alert --- does this warranty have free battery replacement service?

[dan-dan_219]

Good day,
Early last month I had to deal with this HP Battery Alert. As a result, this forces my laptop to always be connected with its charger. Otherwise, the power would not turn on. I would like to ask if there is any possibility that I can get a free battery replacement under this kind of warranty? This is the first time I've encountered such a problem and as a senior college student scholar working on a thesis, it is really a headache for me 😭 Please help me in this matter. Thank you.

[Dilip_18]

Hi@dan-dan_219,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Notebook. It could be a hardware issue on the Battery and may be covered under the warranty. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!