• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Elitebook Folio 9470m
Microsoft Windows 10 (64-bit)

Last year, I upgraded my HP Elitebook to WIndows 10, but it says that Windows Hello isn't supported on my device although I clearly have a fingerprint sensor. I look for the biometrics driver and it isn't there either.Device ManagerDevice Manager

2 REPLIES 2
HP Recommended

Welcome to the HP Support Community  @Tharsh02 

 

First make sure Fingerprint Device is Enabled in the BIOS.

 

Synaptics WBF Fingerprint Driver:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-folio-9470m-notebook-pc/5271...

 

REO

HP Recommended

I tried to access BIOS settings from startup but it prompts for the BIOS password and I don't know it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.