cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Tharsh02
New member
2 1 0 0
Message 1 of 3
346
Flag Post

HP Biometrics driver and software not found on Windows 10

HP Recommended
HP Elitebook Folio 9470m
Microsoft Windows 10 (64-bit)

Last year, I upgraded my HP Elitebook to WIndows 10, but it says that Windows Hello isn't supported on my device although I clearly have a fingerprint sensor. I look for the biometrics driver and it isn't there either.Device ManagerDevice Manager

2 REPLIES 2
REO51ST
Level 16
25,082 14,524 3,568 6,047
Message 2 of 3
Flag Post
HP Recommended

Welcome to the HP Support Community  @Tharsh02 

 

First make sure Fingerprint Device is Enabled in the BIOS.

 

Synaptics WBF Fingerprint Driver:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-folio-9470m-notebook-pc/5271...

 

REO

Was this reply helpful? Yes No
Tharsh02
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I tried to access BIOS settings from startup but it prompts for the BIOS password and I don't know it.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation