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HP Recommended
HP Elitebook Folio 9470m
Microsoft Windows 10 (64-bit)

Last year, I upgraded my HP Elitebook to WIndows 10, but it says that Windows Hello isn't supported on my device although I clearly have a fingerprint sensor. I look for the biometrics driver and it isn't there either.Device ManagerDevice Manager

2 REPLIES 2
HP Recommended

Welcome to the HP Support Community  @Tharsh02 

 

First make sure Fingerprint Device is Enabled in the BIOS.

 

Synaptics WBF Fingerprint Driver:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-folio-9470m-notebook-pc/5271...

 

REO

HP Recommended

I tried to access BIOS settings from startup but it prompts for the BIOS password and I don't know it.

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