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HP Recommended
ZBook 15 G2
Microsoft Windows 10 (64-bit)

Hi All
I try to download from HP Cloud Rescue factory system because my ZBook 15 G2 have no HP Administrador i think the previus owner has deleted all partition i find " Model name" in cloud G3, G3u, G4, G4u,  G5, G5u, ...Bat not G2  where can i download the original rescue disk "  to do like a factory installment "for G2.
Thank you in advance 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

From: HP ZBook 15 G2 Mobile Workstation Product Specifications

 

your computer was factory-installed with Windows 7 or Windows 8.

 

So, that "cloud-recovery" is intended for one of those 2 systems.

 

If you are running Windows 10, you have been granted a "digital entitlement" to reinstall Windows 10 at any time, at no cost to you, onto the same computer.

 

So, see: https://www.microsoft.com/en-us/software-download/windows10

for a free download of Windows 10.

 

When installing, if you are prompted to enter the 25-character product-key, click "I do not have one".

Windows will install.

When you have an Internet connection, Windows will "call home", to leverage your entitlement, to automatically "activate".

 


-----------
Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

View solution in original post

2 REPLIES 2
HP Recommended

From: HP ZBook 15 G2 Mobile Workstation Product Specifications

 

your computer was factory-installed with Windows 7 or Windows 8.

 

So, that "cloud-recovery" is intended for one of those 2 systems.

 

If you are running Windows 10, you have been granted a "digital entitlement" to reinstall Windows 10 at any time, at no cost to you, onto the same computer.

 

So, see: https://www.microsoft.com/en-us/software-download/windows10

for a free download of Windows 10.

 

When installing, if you are prompted to enter the 25-character product-key, click "I do not have one".

Windows will install.

When you have an Internet connection, Windows will "call home", to leverage your entitlement, to automatically "activate".

 


-----------
Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

HP Recommended

Thank you for the information, about windows 10, is Windows 8 was pre instaled but I cant do a recovery USB from Cloud Recovery Download Tool Client if I lunch " SP82211" I can't select my ZBook 15 G2 if any idea where to find one because the factory partition is deleted.
Thx in advance
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