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‎05-15-2020 05:24 PM

HP Recommended
Product: HP ENVY x360 - 15m-ds0011dx
Operating System: Microsoft Windows 10 (64-bit)

Ok here is the problem, I will be working with my computer and then decide I have to go do something, I close the lid and set it doen on a flat surface while plugged in. When I come back in an hour or so the computer is extremely hot and when I open the lid nothing happens. I have to hold the power button down for 15 seconds and then turn it back on and I lose information that I was working on. 

What can I do to fix this?

I have changed nothing on the computer and only installed a few extra programs.

1 person had the same question
1 REPLY 1

‎05-25-2020 04:26 PM

HP Recommended

@Hakx

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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