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‎09-15-2021 05:01 AM

HP Recommended
Product: Elitepad 1000
Operating System: Microsoft Windows 10 (64-bit)

Hello forum users, the title says it all really if anybody can please help.

 

When I run the most recent 1.48 update (sp99022) it halts citing requirement to install WMI provider 6.5.13.1 (sp72716).

 

But I've installed (or at least attempted to install) the WMI DASL sp72716  several times. Command windows flashes up for about a second during the course of the install but by all accounts it does not seem to be taking, based on the repeated failure of the 1.48 and the accompanying message.

 

I am upgrading from BIOS 1.41, I've done this process (including the WMI DASL install) loads of times with other EPAD1000s, and never came across anything like this. I don't have any weird or unusual bespoke settings in place. 

 

I need to get the latest BIOS on the device because I believe this is inhibiting upgrade windows 1803 to 21H1 which is failing.

 

Any advice appreciated. 

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