• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-19-2022 08:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have an HP Elitebook  x360 1030 G4 with processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s). It is an ex work laptop but I'm the only user from brand new and it is only about 6months old. (PLEASE NOTE: I have since left that business and cannot contact them about reparing/warranty etc.)


The issue is the built-in webcam. when I'm using the camera app, Teams, Zoom or any other function that requires the camera  it doesn't work. 

The screen is just black and it doesn't say anything about the 'camera not working'. It's almost as if when it was being built the camera wasn't plugged in/connected.
I've reset drivers, restarted computer and done a few other things from other groups to test it but they all seem to fix things related to software and permissions instead of hardware.

 

Please help!

Category:
2 REPLIES 2

‎01-19-2022 10:22 AM - edited ‎01-19-2022 10:24 AM

HP Recommended

HI,

 

Have you run the HP PC Hardware Diagnostics Utility component test to see if it is recognized and working at the firmware level?

 

If the HP PC Hardware Diagnostics Utility is not available from the F2 key, you can download the standalone version.

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

 

In the Device Manager is it present in the USB Cameras section as an HP  camera?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎02-10-2022 06:21 PM

HP Recommended

Hi LukeWillow - in case you still have this problem:

 

1. Did you check permissons in Camera App in Windows and Settings / Privacy / Camera ?

2. Are you sure the physical Camera Shutter is not simply closed ? I faced exactly that issue and it took me a couple of hours to realize it 😀https://www.youtube.com/watch?v=G9x7P5njCmQ

 

Good luck

 

NordicGuy 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.