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‎05-27-2022 08:27 AM

HP Recommended
Product: HP ENVY Laptop - 15-ep0500na
Operating System: Microsoft Windows 11

Hi there,

 

I've got a HP Envy 15 and the rubber strip/feet on the bottom is peeling off. My HP warranty has expired, however, I did buy the HP Care Pack to get an additional 2 years on top. I've rang HP who said Currys (Who I bought the laptop from) should cover this, but when ringing Currys they said HP should fix this. I'm lost here.

 

How can I get a new strip set for the bottom of my laptop?

 

I saw on the below post that there's a HP Spare Number for the part, why cant HP send me this?

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Just-over-4-months-old-HP-envy...

 

I feel hard done by here as this is why I bought the additional warranty!

Category:
1 REPLY 1

‎05-28-2022 09:27 AM

HP Recommended

Hi @RizzAfc

 

Welcome to the HP Support Community. I see that you are facing rubber feet-related issues with your HP ENVY Laptop - 15-Ep0500na. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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