HP Envy Faulty Charging Port (After warranty expires)

[enzodvaldiserri]

I tried to charge my HP Envy laptop and at first I noticed that it looked like the port was jammed. After trying to plug it in with force (bad idea on my part), I notice that a small piece of something comes out. I found out that this was pencil lead. I don't know how or what or who could have caused something and I am just figuring things out. After getting some stuff out, I am able to plug in the cord to my computer just fine, BUT now it won't charge.

I have lots of homework and cant afford to have my computer die on me.

[Dilip_18]

Hi@enzodvaldiserri,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY X360 Laptop charging port is not working and might have caused by damage. Try with an alternate charger and check if it works. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!

[erico]

Does the power/charge LED light up?

Use the HP web document at the hyperlink below this line to troubleshoot power issues.

https://support.hp.com/us-en/help/diagnostics?category=computing&issue=power-boot-issues