HP Envy x360 - Left Hinge Broken

[ThaisKG]

Looks like finally it is my turn. Yesterday the left hinge of my laptop broke just by opening it. While looking for answers I found that this is a well-known issue. My warranty expired and I am at a loss here on what to do. If I look for support looks like it has to be under warranty and when it is not (my case) you have to subscribe to a plan or something like that. I am looking for someone at HP who can help me with this. I find it unacceptable to have to pay for a repair on something that broke out of nowhere. Is there a phone number I can call in Canada about this? Thanks.

[Rachel571]

Hi @ThaisKG ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support