cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 1
581
Flag Post

HP G5 dock doesn't work with Surface Pro 7

HP Recommended
HP USB-C Dock G5
Microsoft Windows 10 (64-bit)

Hi,

When I connect an HP USB-C G5 dock to my surface pro 7, most of the time it stops charging after a couple of seconds and it doesn't connect to the network. 

This is what I've tried to fix the problem:

-Test with a new surface
-Tried a different HP USB-C G5 dock
-Update the dock firmware
-Update the dock drivers on the Surface
-Install universal dock drivers
-Fully update my Surface
-Restart the surface whilst it's connected to the dock.

 

The specs say that the two devices are compatible. 

I think I've possibly tried everything. Can someone help me fix my problem?

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation