• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎05-11-2024 08:38 AM

HP Recommended
Product: HP Laptop PC 15-dy2000 (2D115AV)

My computer HP laptop i5 core iRIS xe 1TB SSD drive 16 GB RAM
when the charger is put in, there is an orange LED light
When power button pressed the power white LED light is turn on only for 2 second then it turn off.
and nothing shows on the screen. please help.

 

Category:
Reply
1 REPLY 1

‎05-11-2024 09:16 AM - edited ‎05-11-2024 09:18 AM

HP Recommended

The most likely issue is the battery, but the laptop should still power on.

 

Has the battery been giving you problems for a while? 

 

If you waited too long, there may be an issue with the BIOS not having had power. The BIOS chip gets its power from the main battery.

 

the Maintenance & Service guide (for parts reference)

http://h10032.www1.hp.com/ctg/Manual/c08289069.pdf

 

See chapter 3, page 17, item 18

Battery description and HP part Number

(3 cell, 41 Wh)                  L11119-855

 

You can purchase a replacement  battery at Amazon.ca

The battery is inexpensive and relatively simple to replace.

https://www.amazon.ca/s?k=hp+spare+l11119-855+battery&crid=1VDBVCC1XHFQV&sprefix=HP++L11119-855%2Cap...

 

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.