HP Omen- Battery not Charging

[DragonSoul02]

Hello, 

After my last use on battery my 2019 HP OMEN does not charge the battery any more. It is currently stuck at 24%, and when unplugged immediately turns off. 

Some details/troubleshooting I've done to solve the issue:

• I rarely use the laptop unplugged, and the last few times the battery held for an appropriate amount. It would be strange for the battery to be totally consumed. 
• I've left the laptop turned off and unplugged for ~24hs and the battery indicator remains at 24%. 
• I've tried uninstalling the battery drivers, turning the laptop off, unplugging it and  booting up a few times and it was unsuccessful. 
• I've installed the latest BIOS again (Nov-2020) and was also unsuccessful. 

I have not found any other suggestions in either HP or other laptop forums. 

[Huffer]

The laptop has a battery testing app built in. You need to run it so we can see how the battery reports its current state of health. 

https://support.hp.com/us-en/document/c04700771

Please run the test and report to us the advanced results. Not just pass/fail. In almost all cases of battery issues where the battery is 2 years old or older, replacing the battery is a 100% fix. 

[DragonSoul02]

Hi Huffer, 

I performed the hardware diagnostic test on the battery.  I got the following error messages:

Primary_TestResultCode: BAD_CELL

Primary_BatteryIndividualLogicStateResult: BAD_CELL

Primary_BatteryIndividualChargeStateResult: BLOWN_FUSE

Is there any work around this or is battery replacement the only option?

[Huffer]

No other option. A battery is a remove and replace item when you get errors like that. We can help you find a battery to buy and how to do the replacement. Just post back

[DragonSoul02]

Hi Huffer, 

Yes, I was unable to find the battery replacement on the website. For some reason only Omen 15 inch show up.  The model is 17-an100ne (not sure if its letter 0 or number zero, can't tell the difference)

[Huffer]

8 cell 82 WHr 3.0 AH Li-ion (for products with N17E GTX 1070/GTX 1060 processors)  922977-855

U.S. Amazon.com:

https://www.amazon.com/HWW-Compatible-HSTNN-LB8B-922753-421-922977-855/dp/B07KN17K3S/ref=sr_1_9?dchi...

https://borderoo.com/pages/how-to-get-amazon-shipped-to-argentina/

See p. 38 of the Service Manual here:

Manual 

Post back with any more questions and please accept as solution if this is the info you needed.