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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-31-2021 01:52 PM

HP Recommended
Product: Pavilion 14-ce3501na
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

Posting to share my experience with others. I bought my laptop in March 2020 and was really happy with it.

Then I started getting some blue screen errors, which gradually happened more and more often and eventually it wouldn't boot at all. This was May 2021, so 14 months after purchase.

I took it to a repair shop and they told me they had seen many many pavilion 14-c and 14-d laptops with the same problem. The front right of the laptop is completely empty, and so if picked up there it bends the motherboard. I was told all that could be done was to take the motherboard out, clean it as much as possible, check for obvious broken parts and factory reset, as replacing the motherboard costs almost the same as the original laptop. 

I am now left with a laptop which regularly switches off with blue screens, may stop booting at any time and I am scared to pick up or move in case I cause further issues. 

 

And it is clear from these forums this is a common problem, see https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Motherboard-failure-HP-Pavilio... .

 

Obviously I am extremely frustrated, posting in case this stops someone else ending up in the same situation.

Category:
1 REPLY 1

‎08-03-2021 08:40 AM

HP Recommended

Hi@Fiona24,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Motherboard is bending and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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