• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-31-2021 01:52 PM

HP Recommended
Product: Pavilion 14-ce3501na
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

Posting to share my experience with others. I bought my laptop in March 2020 and was really happy with it.

Then I started getting some blue screen errors, which gradually happened more and more often and eventually it wouldn't boot at all. This was May 2021, so 14 months after purchase.

I took it to a repair shop and they told me they had seen many many pavilion 14-c and 14-d laptops with the same problem. The front right of the laptop is completely empty, and so if picked up there it bends the motherboard. I was told all that could be done was to take the motherboard out, clean it as much as possible, check for obvious broken parts and factory reset, as replacing the motherboard costs almost the same as the original laptop. 

I am now left with a laptop which regularly switches off with blue screens, may stop booting at any time and I am scared to pick up or move in case I cause further issues. 

 

And it is clear from these forums this is a common problem, see https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Motherboard-failure-HP-Pavilio... .

 

Obviously I am extremely frustrated, posting in case this stops someone else ending up in the same situation.

Category:
2 people had the same question
1 REPLY 1

‎08-03-2021 08:40 AM

HP Recommended

Hi@Fiona24,

 

Thank you for posting on the HP Support Community.

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Motherboard is bending and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.