HP ProBook 450 G7 touchpad not working/detected

[Ivanusab]

Hello!

I have problems with my new HP ProBook 450 G7 (model number: 9HP68EA). I installed Windows 10 64bit (version 1909) with all drivers and updates. Problem is, that touchpad is not detected anywhere, even in Device manager. I searched for original drivers but there is actually no driver for touchpad in "Driver-Keyboard, Mouse and Input Devices" section. Fingerprint sensor works OK, touchpad also works but only in BIOS/UEFI. When it system boots to desktop, it becomes unresponsive.

I already installed all needed drivers, updated Windows, searched BIOS settings to enable device, hard restarted laptop (holding power button for 30 seconds). I don't know what else to try - touchpad driver is apparently missing, even on HP drivers site.

Here in the picture we can see that there are no devices in Hardware list...

[Oldtimenoob]

As anyone find a solution to this problem? I got the same problem, load the companies image windows 10 1909 and the touchpad is nowhere to be found. Can't find drivers neither. 

[Ivanusab · Accepted solution]

I found the solution here Touchpad Not Recognized  

You have to install Intel Serial IO Driver - Comet Lake in Driver-Chipset section. After that it works as it should.

[Oldtimenoob]

Thank you, that worked.... 🙂