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Ivanusab
Level 2
5 2 1 8
Message 1 of 4
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Solved!

HP ProBook 450 G7 touchpad not working/detected

HP Recommended
ProBook 450 G7
Microsoft Windows 10 (64-bit)

Hello!

 

I have problems with my new HP ProBook 450 G7 (model number: 9HP68EA). I installed Windows 10 64bit (version 1909) with all drivers and updates. Problem is, that touchpad is not detected anywhere, even in Device manager. I searched for original drivers but there is actually no driver for touchpad in "Driver-Keyboard, Mouse and Input Devices" section. Fingerprint sensor works OK, touchpad also works but only in BIOS/UEFI. When it system boots to desktop, it becomes unresponsive.

 

I already installed all needed drivers, updated Windows, searched BIOS settings to enable device, hard restarted laptop (holding power button for 30 seconds). I don't know what else to try - touchpad driver is apparently missing, even on HP drivers site.

Here in the picture we can see that there are no devices in Hardware list...

devices.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Ivanusab
Author
Level 2
5 2 1 8
Message 3 of 4
Flag Post
HP Recommended

I found the solution here Touchpad Not Recognized  

 

You have to install Intel Serial IO Driver - Comet Lake in Driver-Chipset section. After that it works as it should.

View solution in original post

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Oldtimenoob
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Message 2 of 4
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HP Recommended

As anyone find a solution to this problem? I got the same problem, load the companies image windows 10 1909 and the touchpad is nowhere to be found. Can't find drivers neither. 

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Ivanusab
Author
Level 2
5 2 1 8
Message 3 of 4
Flag Post
HP Recommended

I found the solution here Touchpad Not Recognized  

 

You have to install Intel Serial IO Driver - Comet Lake in Driver-Chipset section. After that it works as it should.

1 person found this reply helpful
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Oldtimenoob
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Message 4 of 4
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HP Recommended

Thank you, that worked.... 🙂

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