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HP Recommended
HP Spectre x360 Laptop - 15-eb0043dx

I bought this very expensive HP laptop in Aug 2020, I hardly use it, it was meant to be used only when I travel.  Within a few months of owning it, the charging port moved or was faulty, I couldn't plug in the charger all the way into the laptop, so the laptop would not charge.  Luckily, I had Geek Squad, and the "fixed it",  Because I was traveling the laptop had to be shipped to me when the repair was done.  

 

The charging port still did not plug in all the way, but the laptop was still getting a charge, so I thought maybe it was normal.  Now fast foward, a few months after my warranty has expired, I need to use my laptop and I go to charge it, and again the same problem the charger won't go in all the way, and the laptop won't get a charge. 

 

I can't believe how crappy HP products are

 

2 REPLIES 2
HP Recommended

The Power connector cable is replaceable. It is  HP part L95627-001.

 

Having fixed quite a few of these, it's almost always caused by a hard jerk on the DC jack or multiple yanks over the life of the laptop. That breaks either the inside of the jack or breaks off inside the case where it's mounted. Here is a drawing of the jack- 

 

DCjack.png

 

If you had it repaired and still wasn't quite right, I'd speculate they just glued it back in or maybe got a new jack and didn't mount it correctly, possibly because the mounting screws on the top cover are damaged.

 

All speculation on my part, based on what I've seen in the past. 

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

@MB99218  / @pbroussard -- I couldn't plug in the charger all the way into the laptop

 

To me, that seems to be some physical issue inside the socket that it blocking the "full" insertion of the USB-c  connector.  Take a very-close look at the socket, to see if there is something "physical" in the way.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.