HP Spectre x360 - 13-4002dx Not Powering Up

[TB1231]

My Laptop has all of a sudden developed a problem where it does not power up at all. I have tried two different power leads both of which when plugged in cause a white LED by the power input to light up, but when I press the on button on the laptop all that happens is the button flashes white after a few seconds and then nothing, no fan or beep or any sign of life from the PC. This happens with and without the power lead connected. Please can anyone help, thanks.

[The_Fossette]

@TB1231,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TB1231]

Thanks for your help. I have tried holding down the power button for a hard reset but this has no effect on the behaviour of the system. When I press the on button all that happens is the on button flashes white once after several seconds then nothing. Please could you advise what would be the best way to procede, many thanks

[The_Fossette]

@TB1231,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!

[TB1231]

Thanks for your help. Looking around the local community forum there is a very regular problem with the motherboard of this laptop and it seems likely this is the same problem. A bit disappointing that I paid high end money for a laptop which seems to have a design fault and after a few years of limited use it has died.

[The_Fossette]

@TB1231,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Good day! Take care 🙂

Cheers!

[TB1231]

Thank you for your help

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[TB1231]

Thanks for your help but they offered no solution other than pay someone else to repair it. I very much doubt I will ever buy from HP again.

[KrazyToad]

@TB1231

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you