HP Spectre x360 charging port broken

[Bee1290]

My two year old Spectre x360 laptop has the same design flaw with the charging ports which so many other customers have reported here. The main port not longer works at all. The smaller one on the right upper corner barely works and has the same flicker off/on issue many others have reported.

This issue began at the two year mark of ownership. A laptop charger does not have a limited lifespan of two years. How do I get my laptop authorized for repair at HP cost?  I will send it wherever required for HP to make this right.  Please advise

[Echo_Lake]

@Bee1290

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
This seems like a hardware issue with the laptop, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Note: With the standard HP limited warranty, you will be covered for repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RossG2]

The link does not work. Something about insufficient privileges.

[Bee1290]

Hi Echo_Lake,

Thanks for offering this info but it does not work. My laptop is out of warranty (I purchased in Feb 2020. On auot0detect HP website lists expiration in October 2020?). Because it is out of warranty, the only phone option is the BUY support for out of warranty devices. This is not a solution.

I brought my laptop to a local repair shop. The problem with the device is a design flaw of the charging ports themselves. Additionally, they are attached to the motherboard. The charging port teeth are broken beyond repair, the parts are unobtainable - rendering this two-year-old $1,000 device useless if it cannot reliably hold a charge.  

The laptop needs to a have a new motherboard replacement because the charging ports are part of the motherboard itself. I am requesting the repair cost is covered by HP due to the known design flaw, as evidenced by the numerous consumers like me who have incurred this problem on this model in less than 2-3 years usage.

If you can private message a direct contact number, that would be greatly appreciated.