cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
133
Flag Post

HP Support Assistant Installation Error: -2?

HP Recommended
HP LAPTOP-H78QBAEH
Microsoft Windows 10 (64-bit)

I have an HP Laptop model 17-by3xxx, system name LAPTOP-H78QBAEH, it's 64-bit and runs Windows 10.

I uninstalled HP Support Assistant as every time I opened it, I got an error message and it would close. I'm attempting to reinstall it, but when I do, the installation gets up to when it says "Completing the installation" and then gives me an error message saying "HP Support Assistant was not installed correctly. An error occurred during the installation: -2"

I don't think my previous version of HP Support Assistant is installed, as I've checked Apps and Features and have checked in Uninstall or Changr a Program. I haven't been able to find any error by the name of "-2" either. I've run the application as an administrator. I've restarted my computer. I've run a scan to see if anything was corrupted, and nothing showed up. So far, nothing has worked and I don't know what I'm doing wrong.

The only thing I can think of is that it's being blocked by something, and I have no idea what, unless the feature update version 2004 I've been having problems installing is blocking it? I was wondering if it wasn't allowing me to open HP Support Assistant before I uninstalled it, but I've been having so many problems installing it.

Any advice you might have would be highly appreciated. Thank you!

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,239 19,197 833 886
Message 2 of 2
Flag Post
HP Recommended

@Thankyou3

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

If the issue persists, follow next steps.

To resolve most HP Support Assistant issues by going to Download HP Support Assistant to install the latest version.

If problems continue, go to Troubleshooting HP Support Assistant (Windows 10, 8, 7) to troubleshoot specific HP Support Assistant error messages and issues.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation