cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 1
57
Flag Post

HP USB-C Docking Station G5 does not show USB devices on computer startup, only when re-docked

HP Recommended
HP USB-C Dock G5
Microsoft Windows 10 (32-bit)

I have an EliteBook 840 G6 and a new HP USB-C Dock G5.  I replaced the TPA-B01 docking station where I had this same problem but the problem remains:

 

When I turn on notebook from cold start, the dock will mostly work (display, ethernet) but USB will not work through the dock and the dock does not show up in Device Manager.  If I unplug and replug USB-C cable to dock, everything works.

If I restart without power down, I will not lose recognition of the device and USB connectivity.

If I sleep from the dock button, I will not lose recognition of the device and USB connectivity.

However, every morning when I boot up, I must disconnect and reconnect the dock to get my USB devices.

I have updated all drivers including BIOS and dock firmware and still have this problem.  As I pointed out, I had the same problem with the older dock.  I thought since it is now unsupported I needed to buy a new dock which I did, to no avail.

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation