HP Victus 15 Not Recognizing Built‑in Camera: Help with Device Manager

[Sufaqua]

Hello everyone!

I’m having an issue with my HP Victus 15 laptop and would appreciate any guidance or similar experiences.

Problem description:

- The integrated camera simply doesn’t show up in any application (Zoom, Teams, Windows Camera, etc.).
- When opening Device Manager, there’s no “Cameras” section or any device that could be the webcam.

What I’ve tried so far:
- Reinstalling drivers: I searched for and installed both the official HP drivers and generic camera drivers, without success.
- Windows updates: The system is fully up to date with no pending patches.
- Adding legacy hardware: I tried using “Add legacy hardware” in Device Manager but don’t know which option to choose or which driver to associate to make the camera section appear.

What I need to know:

- Does anyone know where or how to correctly add legacy hardware so that Windows recognizes the webcam?
- Is there an alternative method (PowerShell, HP utilities, reinstalling IC packages) to force the device detection?
- Any recommendations for hardware diagnostics to rule out the camera being physically disconnected?

Any suggestions, step‑by‑step instructions, or third‑party utilities would be extremely helpful. Thank you in advance! 😊

[Kuroi_Kenshi]

Hi @Sufaqua,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Device Manager is Displaying Hidden Devices:

• In Device Manager, click on "View" from the top menu and select "Show hidden devices."
• Check if the camera appears after enabling this setting.

Check Windows Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that the toggle for "Allow apps to access your camera" is turned on.
• Also, scroll down to check if the specific applications like Zoom or Teams have access permissions enabled.

Update BIOS:

• Sometimes, a BIOS update might resolve hardware detection issues. Visit the HP Support website and check if there's a BIOS update available for your model.
• Follow the instructions carefully to update the BIOS.

Reinstall Camera Device:

• If the camera is listed under "Imaging devices" or "Other devices" (possibly as an unknown device), right-click it and choose "Uninstall device."
• After uninstalling, restart your laptop. Windows should attempt to reinstall the device upon boot.

System File Check:

• Run a System File Check in Command Prompt as administrator to ensure no corrupted files are affecting device detection:sfc /scannow

HP Pre-Installed Apps:

• Check if HP has any specific utility pre-installed for hardware detection like HP Support Assistant which can sometimes resolve hardware recognition issues.

Windows Troubleshooter:

• Use the Windows built-in troubleshooter.
• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and run the troubleshooter for "Camera."

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,