• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-02-2023 07:33 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Operating System: Microsoft Windows 11

After the release of WIN 11 23H2 update around Mid-Nov'23, HP Pav X360 14 Convertible PC 14 - dy0000 laptop's touch pad has started behaving erroneously. It hardly works for 5-10 mins, and that too occasionally and stops working. Problem seems to be with "Power Management" of ELAN touchpad which has been impacted due to non-availability of latest HP compatible driver. 

 

Requesting to release - Win 11 23H2 ELAN touchpad driver ASAP.

Category:
18 people had the same question
5 REPLIES 5

‎01-30-2024 10:48 AM

HP Recommended

did you find any solution ??

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-05-2024 01:39 PM

HP Recommended

Has anyone resolved this?  I have done everything and it seems to always lead back to this need for the "Win 11 23H2 ELAN touchpad driver".  But it doesn't exist.

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-05-2024 01:40 PM

HP Recommended

did you ever have luck?

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-05-2024 05:36 PM

HP Recommended

No, and I had to sell off my laptop 

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-05-2024 05:37 PM

HP Recommended

No, I had to sell off my laptop

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.