• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-18-2022 11:03 AM - edited ‎01-18-2022 11:04 AM

HP Recommended
Operating System: Microsoft Windows 11

 

My HP laptop battery died ages ago, however recently I decided to buy a new battery in time for moving into my A-levels.

I installed the new battery and upon turing on my laptop (from AC) it came on 1%, I assumed maybe the battery came empty so left it to charge for a few hours but it still was on 1%, I have tried many of the common solutions I could find, such as updating the bios and reinstalling the battery drivers these all seemed to fail.

 

Could someone please help me on this! Thanks!

 

 

Category:
3 REPLIES 3

‎01-18-2022 11:24 AM

HP Recommended

HI

 

That sounds likely to be a bad battery, unless the battery charging circuit on the system board has issues.

 

Could you identify your notebook? Otherwise I am flying in the blind.

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎01-18-2022 11:31 AM

HP Recommended

HP pavillion 15, 15-ac107na

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2022 11:45 AM

HP Recommended

Hi,

 

I show your notebook as being from the 2015 market year.

 

I am not surprised that some issues, such as charging are showing up.

 

I would lean toward the likelihood of it being a system board component issue.

 

It is good that it still is working with the adapter plugged in. I suggest backing up your documents to an external device, even a usb flash drive, frequently.


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.