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‎07-06-2021 01:17 PM

HP Recommended
Product: 14-ce3064st
Operating System: Microsoft Windows 10 (64-bit)

Trying to upgrade to 16gb but this PNY 16gb led to black screen, i reinserted oe memory which is kinston branded back in and it booted fine.  Is there a particular memory thats works well in this laptop?  i used PNY 16gb mn16gsd42666 from best buy.

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4 REPLIES 4

‎07-06-2021 01:23 PM

HP Recommended

Hard to explain. The memory seems to tick all the boxes for compatibility. Its called "performance" but runs at standard CL = 19 latency. I think you may have gotten a bad stick. 

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‎07-06-2021 01:46 PM

HP Recommended

Thank you, wasn't sure if the voltage requirement was too high for the upgrade.  I can't see on the or what it took.  

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‎07-06-2021 02:19 PM

HP Recommended

Voltage and speed are right DDRV-2666 and 1.2v...as I said "all the boxes". 

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‎07-06-2021 03:39 PM

HP Recommended

Went an exchanged it, same result.  Has anyone upgraded this laptop, if so what was used?  

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