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HP pen does not work on Elite Book

HP Recommended
stylus pen
Microsoft Windows 10 (64-bit)

I Bought a HP stylus pen and install a new battery but its not working on Elite book. Anyone can help me?

Adding more details.

HP EliteBook Revolve 810 G2 Tablet

Pen information,

N14939 / HP executive tablet pen R1 / HP executive tablet pen 699437-001


Level 16
Level 16
30,750 30,453 2,782 10,204
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HP Recommended



Edits - Updated content


Depending on region, Product Introduced in 2013 - 2014


I cannot find any evidence that this computer supports an active stylus of any kind.


HP EliteBook Revolve 810 G2 Tablet





Original content...



Is the pen compatible with your computer?


  • Check for compatible pen in the Compatibility document (link later in this message)


If you have the right pen, does it need a driver?

Not every pen needs a driver.


  • In many cases, Pen Drivers are available in the computer's Software and Driver Support Website.



Things that are the HP Pen


Find a Stylus for your computer

First, find the computer's Model name - this is important since not all touchscreen notebooks support a stylus.

HP Notebook PCs - How Do I Find My Model Number or Product Number?


Active Stylus - Compatibility Document

Search the document for a compatible stylus and find additional information about stylus support.

Open document: HP PCs - Touchscreen Compatibility with Pen and Stylus

  • If there is an HP Active Stylus available for your model, it should be included in the document.
  • If you are unsure of the model series, click open the appropriate category (Consumer or Business class systems), peruse the list to find supported models.
  • Pen(s) compatible with your computer are marked with a “check mark” to the right of your computer model, in the column(s) under the Pen name / description(s).
  • Additional information can sometimes be found in Advisory Documents for your computer.
  • The document is updated as new information becomes available.



How to Search the Compatibility Document 

  • Open the document in your browser
  • Click open both (all) categories (business and consumer) to expand the lists
  • Examine the lists to find a match to your computer model
  • Product Name contain an “m”? Consider this to be the same as the model with no “m”.
    • Example: HP Envy x360 15m-bp011dx is the same (and uses the same stylus) as HP Envy x360 15-bp011dx
  • Use CTRL-F to open the website search bar – type in the model type of your computer, leaving off the “HP” prefix and stopping just before OR just after the “dash” in the name. “Less is better”.
    • Example: Spectre x360 15-   or   Spectre x360  or  even just Envy x360 (no size designator)
  • If a match is found, examine the results to determine if there is a pen for your model group
    • Example: At this writing, matches for Spectre x360 15 include model groups: Spectre x360 15-ap0xx, Spectre x360 15-bl0xx
  • What about the “X*” notation in the Tilt Pen column? The pen is compatible.  Models marked with the asterisk have not been tested and may – or may not - provide full functionality.
  • What about “xx0xx” as compared to “xx1xx”? Frequently these are both the “same” (both support the same pen). 
    • Example: Envy x360 15-bq0xx is the same as Envy x360 15-bq1xx
    • If you are not sure, ask. (Know that response times vary widely – our community does not have access to the information and we, too, must ask to receive additional information.)




Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic




Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation