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‎06-06-2021 09:26 AM

HP Recommended
Product: Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

Replaced with non-OEM battery and there is now a error during boot which requires key press to continue booting.  Since HP no longer offers a replacement how to remove this error?  I have tried removing from device manager, unplug, remove battery and cord the replace battery and reboot....same error.  Please help.

 

G

4 REPLIES 4

‎06-09-2021 06:34 AM

HP Recommended

@Webmiss

 

Welcome to HP Support Community


I would like to help

 

May I know what exactly is the error message you get on the screen?


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎06-09-2021 09:23 PM

HP Recommended

Non-HP battery detected.  This may pose health and safety risks. 

 

Battery Counterfeit check Error 

 

Enter-Continue startup

For more information, please visit: www.hp.com/go/techcenter/startup.

 

This is exactly what appears before every bootup.

 

Does that help?

 

Webmiss

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‎06-10-2021 06:50 AM - edited ‎06-11-2021 05:47 AM

HP Recommended

Please ensure the Notebook has the latest BIOS 

 

If the issue persists I suggest you check with HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you

KrazyToad
I Am An HP Employee

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‎06-10-2021 10:14 AM

HP Recommended

Yes the LAPTOP has the updated bios (It's not a printer!)  This is NOT a solution, why did you respond if you had no solution???

Complete waste of my time!!!

 

Thanks for NOTHING!

 

Webmiss

1 person found this reply helpful
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