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‎10-17-2020 11:53 AM

HP Recommended
Product: Envy TS q5 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

I'm pretty sure I know the answer, but trying to hold hope. 

Hard drive Short DST Check = FAILED

3 REPLIES 3

‎10-17-2020 12:03 PM

HP Recommended

Yes replacement is in your near future I am afraid but we need the full model to provide details. 

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‎10-17-2020 12:53 PM

HP Recommended

Thank you for your help. 

HP ENVY TS 15 

SYSTEM ID. 1962

INTEL CORE i7-4700MQ CPU @2.40

2400 MHz

Serial #5CG329108Z

Product # C8P48AV

SYSTEM Board CT # PDNTH00WD4W0G8

 

Let me know if you need more information. 

 

Basically it won't restart,  it tries but nothing. 

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‎10-17-2020 02:01 PM

HP Recommended

Here is the Service Manual:

 

Manual 

 

See p. 47. You need a 2.5 inch SATA hard drive or SSD. I strongly recommend you upgrade to a solid state drive. Is there a small solid state drive already in the system? I used to have one of the models in this series so am fully familiar with how to work on it. 

 

Just kind of give me an idea how comfortable you are going to be with this kind of thing and we can tailor the instructions. Do you have Windows 10 on it?

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