Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My computer has been unable to charge more than to about 5% for a while (and is unable to charge when turned on) and is also
unable to hard reset so I tried to factory reset it. Now it will not turn on unless plugged in and when it turns on (which I can tell from the power button and cap lock key) the screen is black.
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