I am unable to use HP Active G2 Pen with my HP Pavilion 14 X360 convertible

[1-Adesh]

I have got a new laptop HP Pavilion X360 14 inch. I used to use my HP Active G3 pen.

When it has been connected to the laptop through activation. However, it does not work in terms of scribble etc. 

All it does it when I press the button it starts the pen and the default app associated with it. viz. one note, word pad etc. But nothing after that. 

I have checked the pen on other previous laptops and it works.. 

However assist. 

thx

Adesh

[Elohi_NR]

Hi @1-Adesh,

Welcome to the HP Support Community. 

I'd like to help!

All the Active pens may not be compatible with all computers. However, This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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