I'm unable to open camera. I alredy discuss with mircosoft support they said I have to contact you

[sandhyashivampa]

Device name DESKTOP-TIA4KBR
Processor Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID C0D695E7-3DD9-425B-9C69-E42477FDB862
Product ID 00330-52615-69893-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 256 touch points

Edition Windows 11 Pro
Version 22H2
Installed on ‎11-‎04-‎2024
OS build 22621.4317
Experience Windows Feature Experience Pack 1000.22700.1041.0

I'm using above described system I'm unable to open camera I talk to microsoft support and they tried all the way installing drivers, upates, quick assist etc. but they are not able to fix this camera opening issue. they request me contact HP support please help to fix this issue anyway it's urgnet. I'm providing transcript that we discussed with mircrosoft support.

Here is transcript 

Kurapati
Thank you for contacting Microsoft Support. This is Kurapati Sam. To ensure the best support experience, please stay on the chat window for the next 2-3 minutes. Switching browsers or shifting focus to another work may get you disconnected from the chat. Kindly provide your phone number with country code so that we can help reconnect if our chat is interrupted.
How may I help you today?

5/6/2025, 02:57 PM

Customer
I have HP elitebook 840 G6 I can't access my camera

5/6/2025, 02:57 PM

Customer
Can you please check

5/6/2025, 02:57 PM

Kurapati
Hello, I understand that you are experiencing an issue with Camera on your Laptop.

5/6/2025, 02:58 PM

Customer
Can you please fix

5/6/2025, 02:58 PM

Customer
Hello

5/6/2025, 02:59 PM

Customer
I tried all the way but not fixed yet

5/6/2025, 02:59 PM

Customer
I tried pressing all the keys

5/6/2025, 02:59 PM

Customer
Hello kurapati are you there?

5/6/2025, 03:00 PM

Kurapati
As I am from Microsoft, I can check for Windows settings and downloading the drivers from Hp.

5/6/2025, 03:00 PM

Customer
Ok do that

5/6/2025, 03:00 PM

Customer
what do you need from my side?

5/6/2025, 03:01 PM

Customer
I need to fix this issue anyway because I need it urgent

5/6/2025, 03:01 PM

Kurapati
If we found any issue with drivers or hardware you might need to check with Hp support for the further assistance.

5/6/2025, 03:01 PM

Customer
Please fix this issue anyway

5/6/2025, 03:01 PM

Kurapati
Would it be alright if I temporarily access your device remotely while we're connected in this chat? This way, I can assist you more efficiently and speed up the troubleshooting process or would you like me to guide you through the steps to fix the issue?

5/6/2025, 03:01 PM

Customer
and in device manager I can't found any camera option

5/6/2025, 03:01 PM

Customer
Yes please you can access my device

5/6/2025, 03:01 PM

Kurapati
Quick Assist is a Windows app that allows remote access to customer PCs for resolving system-related issues. This tool enables us to view and control your computer for troubleshooting purposes. Once our session begins, I will be able to see your desktop. Please make sure to close any windows containing sensitive information before sharing your screen.

5/6/2025, 03:01 PM

Kurapati
Type "Quick Assist" into the Windows search box on the taskbar and select it to open. You'll see two options; click on "Get assistance" and I'll provide you with a code.
Alternatively, you can press Ctrl + Windows + Q on your keyboard to launch Quick Assist.
If not you can download/update the app using the link: https://apps.microsoft.com/detail/9p7bp5vnwkx5?hl=en-us&gl=US

5/6/2025, 03:01 PM

Customer
provide me code

5/6/2025, 03:02 PM

Kurapati
Code: H1JR7Z

5/6/2025, 03:02 PM

Customer
done

5/6/2025, 03:03 PM

Kurapati
Thank you for allowing me to access your computer. We are connected now, I am now going to work on your computer, and it is recommended to stay active on the chat session.

5/6/2025, 03:04 PM

Customer
hello

5/6/2025, 03:13 PM

Customer
it's conneting again

5/6/2025, 03:13 PM

Customer
there was an internet issue

5/6/2025, 03:13 PM

Customer
Hello

5/6/2025, 03:16 PM

Kurapati
Hello

5/6/2025, 03:16 PM

Customer
I don't know why internet is reconneting only for quick assit

5/6/2025, 03:16 PM

Kurapati
There are network drivers installing in, that is causing the internet issue.

5/6/2025, 03:17 PM

Kurapati
Looks like there is no camera detected in the PC. I tried to download Camera drivers and we found there is no drivers for Camera drivers from the Hp. As there is no drivers detected, I recommend you to contact Hp support for the further assistance.

5/6/2025, 03:25 PM

Customer
Nope there is camera in built int

5/6/2025, 03:26 PM

Customer
I alredy tried contacted with HP support

5/6/2025, 03:26 PM

Customer
they told to get in touch with microsoft os

5/6/2025, 03:26 PM

Customer
seems drivers issue

5/6/2025, 03:26 PM

Customer
I see you installing some updates what is for used?

5/6/2025, 03:27 PM

Customer
and still it's installing

5/6/2025, 03:28 PM

Customer
Hello?

5/6/2025, 03:30 PM

Customer
are you still there?

5/6/2025, 03:30 PM

Kurapati
I understand, as we see there is no Camera is detecting there should be a drivers issue or hardware issue, to fix the issue we need camera supported drivers from the HP since they develop drivers for the HP hardware. As we are from Microsoft we can check with Windows settings. I found everything is working fine with Windows. So I have downloaded chip set drivers and relevant drivers from the HP. As part of troubleshooting I have initiated the Windows update repair which can refresh Windows settings. If that is not working you need to contact HP support for the drivers, with out drivers there is no way to fix the issue.

5/6/2025, 03:31 PM

Kurapati
You can contact Hp and provide this chat transcript as reference.

5/6/2025, 03:31 PM

Customer
But as I said I have alredy talked to them and installed drivers from the website support htp

5/6/2025, 03:32 PM

Customer
hp*

5/6/2025, 03:32 PM

Kurapati
Could you show me the drivers which they have provided to you for Camera?

5/6/2025, 03:32 PM

Kurapati
Up on checking they have updated the firmware updates and not the Camera drivers, and remember is if there is any issue with Camera Hardware like it is faulty then the Camera may not work and provide the same error like Camera not found.

5/6/2025, 03:35 PM

Kurapati
I also see the Laptop is running on outdated BIOS which could also cause the issue.

5/6/2025, 03:36 PM

Customer
which option I have select here can you please check?

5/6/2025, 03:37 PM

Kurapati
I suggest you to contact Hp and get the BIOS updated and also inform to check for hardware diagnosys too.

5/6/2025, 03:37 PM

Customer
in phone call how can I provide them this transcript?

5/6/2025, 03:38 PM

Kurapati
You can follow the prompts to contact HP, if possible get your laptop to nearest Hp service center.

5/6/2025, 03:38 PM

Customer
ok

5/6/2025, 03:39 PM

Kurapati
Please wait for sometime and let the repair updates installed successfully. Then you can check and contact HP/

5/6/2025, 03:40 PM

Customer
ok

5/6/2025, 03:40 PM

Customer
will required restart?

5/6/2025, 03:40 PM

Kurapati
Yes, PC will auto restarted once the procedure completed.

5/6/2025, 03:41 PM

Kurapati
Hope I have heled you with relevant information and steps today, is there anything else I can help?

5/6/2025, 03:41 PM

Kurapati
Case Id for your reference: 7075163133

5/6/2025, 03:42 PM

Customer
ok

5/6/2025, 03:46 PM

Connectivity Status: Connected