Identify defective battery or motherboard

[Charlene4]

My Laptop HP Omen 15-ax004ng, bought 12/2016 had a defective battery. HP Diagnostics always showed ok with capacity at less than half the should-have maximum. Suddenly the battery was completely dead.

After replacing the battery, checks did work correctly. For one month it worked fine. Then Windows steadily showed 37% battery and powered by ac power. I unlugged the charging device and worked until the machine suddenly shutdown.

Since then the battery shows either an empty symbol with a plug on the side oder the same with an x inside.

I could buy another battery an try again, but before that, I want to know, if it really is a defect in the battery or if there is something wrong on the motherboard. How can I find out?

HP Diagnostics for both battery and power supply show "cancelled" each time now.

Working on AC power is as usual and the battery has a little power.

If the mainboard does not charge the battery, that thing might still be ok and a replacement wouldn't work but cost money.

[KrazyToad]

@Charlene4

I have gone through your post and I understand your concerns

Since the replacement battery was working before the issue reoccurred, it's most probably an issue with the battery

But I suggest you contact HP support and check for service options to send your Notebook in for repair

After thorough checkup at the Service Center, they will replace any defective parts.

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

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